FAQ
Ordering & delivery
How long does it take to get my order?
Every print is made to order. Production takes 3–4 business days. Delivery after that depends on where you are:
- United States: 3–8 business days
- United Kingdom: 10–15 business days (Europe, Canada and Australia coming soon)
You'll get a tracking number by email as soon as it ships; allow 24–48 hours for tracking to update.
Where do you ship?
We currently ship to the United States and the United Kingdom. Shipping to the European Union, Canada and Australia is coming soon. We don't ship to PO Boxes or APO/FPO addresses. Choose your country in the selector at the top of the page to see prices in your currency.
How much is shipping?
Shipping is calculated at checkout based on your country. Orders of $49 USD or more (or the equivalent in your currency) ship free everywhere we deliver. In the US, standard shipping below that is $5.95.
Will I pay import duties or VAT?
Prices on our site don't include import duties or local taxes for orders outside the US. Depending on your country and order value, your carrier may collect these on delivery. We'll say so clearly at checkout.
Can I change my size or address after ordering?
Yes, if the order hasn't entered production — usually within 12 hours of purchase. Email support@nationcog.com with your order number as soon as possible.
Will a set of 3 or 5 arrive together?
Yes. Sets are printed on the same paper in the same size and ship together in one parcel. Single prints from different collections may ship separately.
The prints
What are the prints made of?
200gsm matte poster paper with archival pigment inks. The matte finish avoids glare under glass. Orders are printed at the production partner closest to you where available.
Do they come framed?
No — all prints ship unframed, rolled in a protective tube. Every size is a standard frame size (11x14, 12x18, 16x24, 20x30, 24x36 inches), so frames from Target, IKEA, Michaels or any frame shop fit without custom cutting. Frames shown in our photos are for styling only.
Where does the artwork come from?
Our prints reproduce real works that are now in the public domain — paintings, woodblock prints, lithographs and posters from museum and library open-access collections such as The Met, the Art Institute of Chicago, the Rijksmuseum and the Library of Congress. Each product page names its source. We don't redraw or "modernize" the originals, and we don't sell AI-generated imitations of them.
Why does the paper tone or border differ between prints?
Each print keeps the color of its own original sheet. Within a set we match the border tone so the group hangs well together.
Which size should I choose?
Above a sofa or bed: 16x24 or 24x36 for a single print, 16x24 for a set of 3. Desk, hallway or bedroom wall: 12x18. Nursery or small frames: 11x14. Each product page includes a size chart (inches; 11x14 ≈ 28x36 cm, 24x36 ≈ 61x91 cm).
Returns & problems
What if my print arrives damaged or misprinted?
Email us within 30 days of delivery with your order number and 2–3 photos of the print and packaging. Once confirmed, we'll send a free replacement or a full refund — your choice, no need to ship anything back. See our Refund Policy.
Can I return a print if I changed my mind?
Because every print is made to order, we can't accept returns for change of mind or wrong size selected. If you're unsure about a size, email us before ordering and we'll help you choose.
My package is lost or very late.
If tracking shows no movement for 10 business days after shipping, or it's marked delivered but hasn't arrived after 3 business days, email us and we'll open a carrier claim and reprint or refund.
Still have a question?
Email support@nationcog.com or use the contact form. We reply within 1 business day.